Account Deletion

1. How to request deletion

To delete your Ékié account and the personal data associated with it, send an email to hello@myekie.com with the subject line "Account Deletion Request."

Please include in the email:

• The phone number or email address registered on your Ékié account
• Your full name as it appears on the account
• A brief confirmation that you want your account permanently closed

We will verify your identity before processing the request. Verification helps protect you from someone else requesting your deletion.

2. What gets deleted

Within 30 days of a verified request, we delete:

• Your name, email, phone number, and profile photo
• Your PIN hash and biometric indicator
• Beneficiary data you added (children for school fees, Care Circle members)
• Push notification tokens linked to your account
• Your mobile money number and KYC documents (ID, selfie, source-of-funds documentation)

3. What is retained for legal reasons

Cameroonian financial-services law requires us to retain certain records for a minimum period, even after account closure:

• Transaction records — at least 10 years. These are kept in archived form, de-identified from your profile where possible, as required by financial record-keeping rules.
• Fraud and compliance records — retained for as long as required by applicable law and regulatory authorities.
• Dispute records — retained for the duration of any open dispute plus the applicable statute of limitations.

After the legal retention period expires, these records are permanently deleted.

4. Timeline

• Within 2 business days: we acknowledge your request by email
• Within 7 business days: we verify your identity
• Within 30 days: deletion is complete for all data not subject to legal retention

5. Before you delete

Please note that account deletion is permanent and cannot be undone. Once deleted:

• You will lose access to your transaction history and receipts
• Any pending Akao contributions should be withdrawn beforehand
• Any active Care Circles you created will be transferred to another member or dissolved
• If you re-register later, it will be as a new account; previous data cannot be restored

6. Alternative: close without full deletion

If you'd prefer to simply pause your account rather than delete it permanently, email us at hello@myekie.com with the subject line "Suspend Account." We'll close login access while retaining your historical data in case you want to return.

7. Questions

For questions about this process, data retention, or your rights under Cameroonian data protection law, see our Privacy Policy §7 (Your rights) or contact hello@myekie.com.